Privacy Policy

At Qeoolmoe, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Qeoolmoe, operated by Beijing Cekun Trading Co., Ltd., collects, uses, discloses, and protects personal information when you visit qeoolmoe.com, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Qeoolmoe is operated by:

Company Name: Beijing Cekun Trading Co., Ltd.

Registered Address: Room 1341, 13th Floor, Building A1, Qinghe Jiayuan East Area, Haidian District, Beijing, China

Email: service@qeoolmoe.com

Phone: (+1) 814 351 4247

Website: qeoolmoe.com

2. Personal Information We Collect

Depending on how you use our website and services, we may collect the following categories of information.

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

When you place an order, we may collect information such as:

• Products purchased
• Order number
• Purchase amount
• Order status
• Shipping information
• Return and refund information
• Payment status

Payment Information

Payments are processed through payment service providers available through our checkout.

We do not require customers to send complete payment card information to us by email or customer service message.

Payment providers may collect and process information necessary to complete transactions, such as card details, billing information, authentication data, and transaction information, in accordance with their own privacy practices.

Account Information

If account functionality is available on our website, we may collect information such as:

• Account name
• Email address
• Password or authentication information
• Order history
• Saved preferences

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Click activity
• Approximate location derived from IP address
• Cookie and similar technology identifiers

Customer Service Information

If you contact us, we may collect information contained in your communication, including:

• Name
• Email address
• Telephone number
• Order number
• Photos or files you provide
• Details of your question or request

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order or contact us
• Automatically when you browse or interact with our website
• From payment processors and checkout providers
• From shipping and logistics providers
• From analytics and technology providers
• From fraud prevention and security providers
• From other service providers that support our business operations

4. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments and refunds
• Providing order confirmations and shipping updates
• Delivering products
• Managing returns and exchanges
• Responding to customer service inquiries
• Preventing fraud and unauthorized transactions
• Maintaining website security
• Troubleshooting technical issues
• Improving our products, website, and services
• Understanding how customers use our website
• Maintaining business and transaction records
• Complying with applicable legal obligations
• Enforcing our policies and terms

Where permitted by applicable law, we may also use contact information for marketing communications.

5. Marketing Communications

Where permitted by law and where required with your consent, we may send you information about products, promotions, or other Qeoolmoe updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication.

Please note that even if you opt out of marketing communications, we may still send transactional or service-related messages concerning your orders, account, shipping, refunds, or customer service requests.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Maintain shopping cart functionality
• Support checkout
• Understand website traffic and usage
• Improve website performance
• Prevent fraud and improve security
• Measure marketing effectiveness where applicable

Some cookies may be placed by third-party service providers that support our website and business operations.

Your browser may allow you to block, delete, or manage cookies.

Please note that disabling certain cookies may affect some website functions.

7. How We Share Personal Information

We do not sell personal information as a traditional exchange of personal data for money.

We may share information with third parties where reasonably necessary to operate our business, including:

E-Commerce and Website Providers

We may use third-party technology and e-commerce platforms to host and operate our online store.

Payment Providers

Payment processors may receive information necessary to authorize, process, verify, and refund payments.

Shipping and Logistics Providers

We may share information such as your name, address, telephone number, and order details with carriers, warehouses, and logistics providers to deliver your order.

Customer Service Providers

Service providers that assist with customer support may process information necessary to respond to customer requests.

Analytics and Technology Providers

We may use service providers to understand website performance, detect technical issues, and analyze website usage.

Fraud Prevention and Security Providers

Information may be shared with providers that help detect fraud, abuse, payment risk, or security threats.

Professional and Legal Advisers

Where necessary, information may be shared with accountants, auditors, insurers, legal advisers, or other professional service providers.

Legal and Regulatory Authorities

We may disclose personal information where reasonably necessary to comply with applicable law, legal process, regulatory requirements, or lawful government requests.

8. Third-Party Services

Our website may contain or use third-party services, applications, or links.

Third-party providers operate under their own terms and privacy policies.

We encourage you to review the privacy practices of third parties before providing them with personal information.

Qeoolmoe is not responsible for the independent privacy practices of third-party websites or services.

9. International Data Transfers

Because we operate an online business and use service providers that may be located in different countries or regions, personal information may be processed or stored outside the country where you live.

Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

Data protection laws in other jurisdictions may differ from those in your country or region.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Completing transactions
• Providing customer service
• Maintaining financial and business records
• Preventing fraud
• Resolving disputes
• Enforcing agreements
• Complying with applicable legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

You should take reasonable steps to protect your own account credentials and devices.

12. Your Privacy Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information
• Opt out of certain marketing communications
• Make a complaint to an applicable data protection authority

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, contact us at:

service@qeoolmoe.com

We may need to verify your identity before processing certain requests.

13. California and Other U.S. Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where applicable, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures of personal information.

We will process valid requests in accordance with applicable law.

To submit a request, contact service@qeoolmoe.com.

14. European Economic Area, United Kingdom, and Similar Jurisdictions

Where applicable data protection laws require a legal basis for processing personal information, we may process information based on:

• Performance of a contract, such as processing an order
• Compliance with legal obligations
• Our legitimate business interests
• Your consent, where required

Where consent is the legal basis, you may withdraw it where permitted by applicable law.

15. Children's Privacy

Our website and services are not intended for children who are not legally permitted to enter into online purchase agreements in their jurisdiction.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us at service@qeoolmoe.com.

16. Automated Fraud and Security Checks

Orders and transactions may be reviewed using automated tools designed to identify fraud, unauthorized payment activity, or other security risks.

These checks may consider information such as:

• Order information
• Device information
• IP address
• Payment verification results
• Transaction patterns

Where necessary, an order may be delayed, reviewed, cancelled, or subject to additional verification.

17. Do Not Track and Privacy Signals

Some browsers or devices may provide privacy preference signals.

Our response to these signals may depend on the technology available on our website and the requirements of applicable law.

Where legally required and technically supported, we will process recognized privacy preference signals in accordance with applicable requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website
• Changes to our business practices
• Changes to service providers
• Changes to legal or regulatory requirements

The updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Qeoolmoe

Company Name:
Beijing Cekun Trading Co., Ltd.

Email:
service@qeoolmoe.com

Phone:
(+1) 814 351 4247

Registered Address:
Room 1341, 13th Floor, Building A1, Qinghe Jiayuan East Area, Haidian District, Beijing, China

Website:
qeoolmoe.com

Response Time:
We aim to respond to all customer inquiries within 12–72 hours.