Return Policy

Thank you for shopping with Qeoolmoe. We want your shopping experience to be clear and straightforward. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.

1. Return Period

Eligible items may be returned within 30 days of delivery.

To qualify for a return, your request must be submitted within 30 days from the date the order is marked as delivered.

Returns requested after the 30-day return period may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

• Be unused and unworn
• Be unwashed
• Be in its original condition
• Have original tags attached where applicable
• Be returned with its original packaging where reasonably possible
• Show no signs of wear, stains, odors, damage, or alteration

We reserve the right to decline a return if the item does not meet these conditions.

3. How to Request a Return

Before returning an item, please contact our customer service team at:

service@qeoolmoe.com

Please include:

• Your order number
• The item you would like to return
• The reason for the return
• Photographs where the item is damaged, defective, or incorrect

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send returned items to our registered business address unless our customer service team specifically instructs you to do so.

Returns sent without following the provided return instructions may experience delays or may not be accepted.

4. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong color, or no longer want the item, return shipping costs are generally the customer's responsibility.

If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item, we will review the case and provide an appropriate solution. Where applicable, reasonable return shipping costs may be covered by us.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Significantly different from the item ordered

please contact us as soon as possible at service@qeoolmoe.com.

Please provide your order number and clear photographs showing the issue.

Once reviewed, we may offer an appropriate resolution, which may include a replacement, refund, or other solution depending on the circumstances.

6. Size or Fit Issues

Please review the size information provided on the relevant product page before placing your order.

If an item does not fit as expected, you may request a return within the applicable 30-day return period, provided the item remains eligible for return.

Return shipping costs for size-related returns are generally the customer's responsibility unless the incorrect size was sent by us.

7. Exchanges

If you would like a different size, color, or style, please contact us at service@qeoolmoe.com.

Exchange availability depends on current inventory.

In some cases, the fastest option may be to return the original item in accordance with this policy and place a new order for the preferred item.

8. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn, washed, altered, or damaged after delivery
• Items with missing original tags where applicable
• Items showing stains, odors, or other signs of use
• Gift cards
• Items specifically marked as final sale or non-returnable before purchase, where permitted by applicable law
• Items returned outside the applicable return period

Nothing in this section limits any mandatory consumer rights provided by applicable law.

9. Return Inspection

Once a returned item is received, it will be inspected to confirm that it meets the return conditions described in this policy.

We will notify you after the return has been reviewed.

If the return is approved, the refund will be processed according to the refund terms below.

If an item does not meet our return conditions, we may decline the refund where permitted by applicable law.

10. Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

The refund amount will normally include the price paid for the approved returned item.

Original shipping charges are generally non-refundable unless:

• The item was damaged or defective
• We sent the wrong item
• Refund of shipping charges is required by applicable law

11. Refund Processing Time

Once your return has been received, inspected, and approved, we generally process the refund within 3–7 business days.

After the refund is processed by us, your bank, card issuer, or payment provider may require additional time to reflect the funds in your account.

The exact posting time depends on your payment provider and is outside our direct control.

12. Partial Refunds

In certain circumstances, only a partial refund may be available, including where permitted by law and where an item:

• Is returned in a condition different from when it was received
• Is missing parts or accessories
• Shows signs of use beyond what is reasonably necessary to inspect the product

Any applicable deduction will be assessed based on the condition of the returned item.

13. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

service@qeoolmoe.com

We will make reasonable efforts to assist you before fulfillment begins.

However, once an order has entered processing or has already been shipped, cancellation may no longer be possible. You may then need to wait until delivery and request a return in accordance with this policy.

14. Refunds for Cancelled Orders

If an order is successfully cancelled after payment has already been collected, the applicable refund will be issued to the original payment method.

Processing times may vary depending on the payment provider.

15. Packages Returned to Sender

If a shipment is returned because of:

• An incorrect or incomplete address provided by the customer
• Failure to collect the package
• Repeated unsuccessful delivery attempts
• Refusal of delivery

please contact us at service@qeoolmoe.com.

We will review the returned shipment and advise you regarding available reshipment or refund options.

Additional shipping charges may apply if reshipment is requested due to incorrect delivery information provided by the customer.

16. Chargebacks and Payment Disputes

If you believe there is a problem with your order or refund, please contact us first at service@qeoolmoe.com so we have an opportunity to review and resolve the issue.

Nothing in this section restricts any rights you may have through your bank, card issuer, payment provider, or applicable law.

17. Consumer Rights

This Return & Refund Policy does not limit any mandatory consumer rights that may apply under the laws of your country or region.

Where applicable law provides additional cancellation, return, or refund rights, those rights will continue to apply.

18. Contact Us

If you have questions about a return, exchange, or refund, please contact us:

Qeoolmoe

Company Name:
Beijing Cekun Trading Co., Ltd.

Email:
service@qeoolmoe.com

Phone:
(+1) 814 351 4247

Registered Address:
Room 1341, 13th Floor, Building A1, Qinghe Jiayuan East Area, Haidian District, Beijing, China

Website:
qeoolmoe.com

Response Time:
We aim to respond to all customer inquiries within 12–72 hours.