Shipping Policy
Thank you for shopping with Qeoolmoe. We aim to provide a clear and reliable shipping experience for every order placed through qeoolmoe.com.
Please review the following information before placing your order.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding public holidays.
During periods of high order volume, promotional events, or public holidays, processing may take slightly longer.
Once your order has been prepared for shipment, you may receive a shipping confirmation with tracking information where available.
2. Estimated Delivery Time
After your order has been processed and shipped, estimated delivery usually takes:
7–15 business days
The total estimated time from order placement to delivery is therefore approximately:
8–18 business days
Delivery times are estimates and are not guaranteed.
Actual delivery time may vary depending on:
- Destination country or region
- Carrier operations
- Customs processing
- Public holidays
- Severe weather
- Transportation disruptions
- High shipping volumes
- Other circumstances outside our reasonable control
3. Shipping Destinations
Qeoolmoe ships to eligible destinations supported by our checkout system.
Available shipping destinations are determined based on the delivery address entered during checkout.
If your destination is not available during checkout, we may currently be unable to ship to that location.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before payment is completed.
Shipping costs may vary depending on the destination, order value, and shipping services available for the order.
Customers will always be able to review the applicable shipping charge before completing their purchase.
5. Order Tracking
Where tracking is available, tracking information will be provided after your order has been shipped.
Please note that tracking information may take 24–72 hours to update after the carrier receives the shipment.
Temporary gaps between tracking updates can occur while a package is in transit.
If you have not received tracking information or believe there may be an issue with your shipment, please contact us at:
Please include your order number when contacting us.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number, where applicable
- City
- State or province
- Postal code
- Country or region
- Contact telephone number
If you notice an error in your shipping information, contact us as soon as possible at service@qeoolmoe.com.
If the order has not yet been processed or shipped, we will make reasonable efforts to update the address.
Once an order has already been shipped, we cannot guarantee that the delivery address can be changed.
7. Failed or Undeliverable Deliveries
A shipment may be returned to the sender if delivery cannot be completed because of circumstances such as:
- An incorrect or incomplete address
- Repeated unsuccessful delivery attempts
- Failure to collect the package
- Refusal of delivery
- Other carrier-related delivery issues
If your package is returned as undeliverable, please contact us so we can review the situation and advise you on the available options.
Additional shipping charges may apply where reshipment is required due to incorrect information provided by the customer.
8. Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country or region.
Where such charges are not collected during checkout, they may be assessed by local customs or other authorities.
Any customs duties, import taxes, or similar charges imposed by local authorities are generally the responsibility of the recipient unless otherwise stated during checkout.
Qeoolmoe does not control customs processing times or charges imposed by local authorities.
9. Delivery Delays
While we aim to have orders delivered within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- Customs inspections
- Carrier disruptions
- Severe weather
- Public holidays
- Regional transportation issues
- High seasonal shipping demand
- Incorrect delivery information
- Other events outside our reasonable control
If your order appears significantly delayed, please contact us at service@qeoolmoe.com so we can assist you in reviewing the shipment status.
10. Lost Packages
If the tracking information indicates that a shipment has not been delivered within a reasonable period, please contact us.
We may need to review the shipment status with the carrier before determining the appropriate resolution.
Please provide your order number and any relevant tracking information when contacting customer service.
11. Packages Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate the package, we recommend that you first:
- Check around the delivery location
- Check with household members or neighbors
- Review any delivery notices
- Contact the carrier where appropriate
If you are still unable to locate the package, please contact us at service@qeoolmoe.com and we will assist you in reviewing the situation.
12. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging where applicable
Email: service@qeoolmoe.com
We will review the information and assist you in accordance with our Return & Refund Policy.
13. Separate Shipments
In some cases, items from the same order may be shipped separately.
If this happens, you may receive more than one tracking number and the packages may arrive at different times.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
14. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to assist you before fulfillment begins.
However, once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible.
15. Contact Us
If you have any questions about shipping or delivery, please contact us:
Qeoolmoe
Company Name:
Beijing Cekun Trading Co., Ltd.
Email:
service@qeoolmoe.com
Phone:
(+1) 814 351 4247
Registered Address:
Room 1341, 13th Floor, Building A1, Qinghe Jiayuan East Area, Haidian District, Beijing, China
Website:
qeoolmoe.com
Response Time:
We aim to respond to all customer inquiries within 12–72 hours.